#Happy Dance

Life as a small business is weird.

I’ve had to embrace things that I find uncomfortable and challenging. It’s not the dull bits of the sole trader thing, that I find hard; the accounts, the routine maintenance; making sure I’m on top of all the day to day, behind-the-scenes stuff is easy, if tedious.

It’s asking customers and gift recipients to post a review or give me feedback that I find the hardest thing (closely followed by setting a price that’s appropriate, item photography and publicity). Unless you have a small business yourself, it’s hard to overplay the significance of a review. Reviews really are the life blood of a small online business, so I try to face up to my discomfort and mention reviews at every online sale, and suggest when selling in person that they share a photo.

Then, when I receive a review, or if I’m tagged in a social media post I do my very best to contact everyone, be it on Etsy, Google, Facebook or my website so they know how much it means to me that they made the time to share their thoughts and opinion. I hope then  that continues onwards, encouraging everyone to leave more  (and honest!) reviews for small businesses.

If you keep an eye on my Facebook page, you’ll know that I’m always asking people to show me their DGD jewellery ‘in the wild’, and that I love, love, love it when I get a photo sent to me or shared publicly.

This past couple of weeks I’ve had a few people do this, and these have come from places as varied as the UK, New Zealand, USA and most recently Canada.

The Canadian share was exceptional, really raising the bar and setting me a challenge for the next review I leave myself – it was not at all what one might expect from someone buying a piece of jewellery – do pop over to Quimper Hittys to take a look at the whole story that is involved when it was received. The blog post really made my day properly super  and #CheeryUppy.

And, here are a few of the other recent public shout-outs. I now love all these people, none of whom I’ve met in real life (other than Susan, and then only once after her gig in Exeter). I get sent emails and occasionally some snail mail too but I didn’t think it would be appropriate to share those

If you follow me on Twitter, Instagram or Facebook, you’ll occasionally see a shout out, as sometimes I repost, but, to be honest that feels a tad too boastful, and I’ve been heavily trained not to boast, so I don’t find myself able to share as often as perhaps someone more commercially minded might!!

Anyway enough of my waffling – here are some of the publicly left comments / photos, all of which gave me a joyful day which extended into the whole week  🙂

I hope that you too have a wonderful day at least once this week.

Hugs and jelly-babies.

About DawnGillDesigns

Finally able to make stuff and get paid for it!!! How cool is this?!
This entry was posted in #HandmadeHour, Brave, cheeryuppy, DGDCheeryUppy, geek, processes, Stuff I love, Uncategorized. Bookmark the permalink.

18 Responses to #Happy Dance

  1. It’s great that you are getting such lovely positive feedback and encouragement. Running a business is hard and things like reviews make a big difference.

    Liked by 2 people

  2. acflory says:

    -hugs- it is the /best/ feeling ever. Quite apart from the commercial help a review provides, it’s the validation that really makes it special. Someone enjoyed your work enough to go out of their way to leave a review. That really means something. lol Kind of like getting a bunch of flowers when it’s not your birthday. 🙂

    Liked by 2 people

  3. katechiconi says:

    Any and all praise that comes your way is well-deserved. I love that your process is collaborative and involves the customer, rather than the ‘take it or leave it’ attitude you get with many other designers. (By the way, can you tell me what you used to string my pearl bracelet on? I managed to break it two days ago, a bit of a drama as I’ve got used to wearing it all the time. I need to restring it asap!)

    Liked by 2 people

    • Oh, poo-bums.
      It’s a standard elastic called Stretch Magic that you can buy in most beading stores. It comes in a variety of thicknesses, but because your bracelet has pearls, I expect I used 0.5mm rather than 0.8 thickness. 1mm would deffo be too thick. I’d post you some, and of course I’d repair it, free of charge for you, but I understand that Australia is still not accepting incoming post, and even if it were, you’d find it cheaper to buy the elastic than post it back to me! Do a standard reef knot, followed by an overhand, and use a needle to help the tension of the knotting. Give each knot a good test before moving onto the next one, and double check the elastic for any kinks or dints before using, discarding any areas that are less than perfect, as they will have an inherent weakness. My mum snaps her’s on the occasions she ‘caught it in the secateurs/ in the hand trowel’ -both whilst gardening in her old gardening clothes and once memorable time tangled herself in the gearstick. She managed to shut her wrist in a cupboard once and the bracelet survived. I’m sharing that just so you know that you aren’t the only one 😉
      Hugs

      Like

      • katechiconi says:

        I wouldn’t dream of asking you to repair something I’d broken by accident! Thanks for the product name, I’ll go searching for it next time I hit Spotlight, which is thankfully open. I shall experiment with knots for the product, and we’ll also see how long the repair lasts, given how clumsy I am! Strictly for information, mail does seem to be getting through slowly from overseas – I got the shawl from my sister, but it took a month instead of 2 weeks.

        Liked by 1 person

  4. dvberkom says:

    Your earrings and necklace are some of my favorite jewelry to wear! Every time I put them on, I remember the fab time we had with you two in the lovely town of Bath!

    Liked by 1 person

  5. your work is beautiful, so carefully designed and worked. I would think anyone would be thrilled to wear one of your pieces.

    Liked by 2 people

  6. Great feedback. Most of us do find it hard to blow our own trumpet – which I think is what this amounts to really. But we should when we’ve done a good job. Also we don’t want to bother people – but again I think most people are pleased to help a small business that has given great products/service, they just often don’t think to do it. I know I’ve definitely been guilty of that, but never offended by a nugde to do it.
    My best ‘review’ was when someone knitted up one of my sheep kits then took the sheep all the way to New York for their niece and posted a pic of the sheep in NY.

    Liked by 2 people

  7. Joanne S says:

    I understand how you feel about posting reviews. But. Hey. Your work is lovely. Your business is honest and fair. It’s a historic time for small businesses trying to stay afloat. Client reviews inform prospective customers and there is nothing wrong in sharing and getting the word out. I always read the reviews before considering a purchase.

    Liked by 1 person

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