Life as a small business is weird.
I’ve had to embrace things that I find uncomfortable and challenging. It’s not the dull bits of the sole trader thing, that I find hard; the accounts, the routine maintenance; making sure I’m on top of all the day to day, behind-the-scenes stuff is easy, if tedious.
It’s asking customers and gift recipients to post a review or give me feedback that I find the hardest thing (closely followed by setting a price that’s appropriate, item photography and publicity). Unless you have a small business yourself, it’s hard to overplay the significance of a review. Reviews really are the life blood of a small online business, so I try to face up to my discomfort and mention reviews at every online sale, and suggest when selling in person that they share a photo.
Then, when I receive a review, or if I’m tagged in a social media post I do my very best to contact everyone, be it on Etsy, Google, Facebook or my website so they know how much it means to me that they made the time to share their thoughts and opinion. I hope then that continues onwards, encouraging everyone to leave more (and honest!) reviews for small businesses.
If you keep an eye on my Facebook page, you’ll know that I’m always asking people to show me their DGD jewellery ‘in the wild’, and that I love, love, love it when I get a photo sent to me or shared publicly.
This past couple of weeks I’ve had a few people do this, and these have come from places as varied as the UK, New Zealand, USA and most recently Canada.
The Canadian share was exceptional, really raising the bar and setting me a challenge for the next review I leave myself – it was not at all what one might expect from someone buying a piece of jewellery – do pop over to Quimper Hittys to take a look at the whole story that is involved when it was received. The blog post really made my day properly super and #CheeryUppy.
And, here are a few of the other recent public shout-outs. I now love all these people, none of whom I’ve met in real life (other than Susan, and then only once after her gig in Exeter). I get sent emails and occasionally some snail mail too but I didn’t think it would be appropriate to share those
If you follow me on Twitter, Instagram or Facebook, you’ll occasionally see a shout out, as sometimes I repost, but, to be honest that feels a tad too boastful, and I’ve been heavily trained not to boast, so I don’t find myself able to share as often as perhaps someone more commercially minded might!!
Anyway enough of my waffling – here are some of the publicly left comments / photos, all of which gave me a joyful day which extended into the whole week 🙂
I hope that you too have a wonderful day at least once this week.
Hugs and jelly-babies.